Terms of booking

Version 1.2 · last updated November 14, 2026 · Niagara Falls Tour

1. Who you book with

You book with Niagara Falls Tour, which also operates as ToNiagara. 107 Sugarhill Dr, Brampton, ON L7A 3X3, Canada. Telephone +1 800 653 2242, email info@niagarafallstour.com. This booking website is book.niagarafallstour.com and our main website is niagarafallstour.com. The booking system is provided by a third-party technology provider.

These terms apply to every booking you make with us on this website, for any tour we list. When we say "we", "us" or "our" we mean Niagara Falls Tour. When we say "you" we mean the person who makes the booking.

Three words have a fixed meaning. A request is what you send us before we confirm it. A booking is a request we have confirmed. Your tour start is the pickup time shown on your confirmation, at the pickup point you chose.

2. Who runs your tour

Tours are run by Niagara Falls Tour or by its operating partners. Whichever of us runs your tour, you book with us. We are the business that confirms your booking and the business you contact for changes, refunds and complaints. Operating partners and their drivers act on our behalf, and we answer to you for them as we do for ourselves.

Your confirmation email tells you the tour, the date, your pickup point and the pickup time. If you want to know who will run a particular tour, ask us before you book.

3. How a booking works

1. Choose. Pick the tour, the date, the number of guests in each age group, your pickup point and any add-ons. The earliest date you can request online is tomorrow. For larger groups, contact us.
2. Check. The last step of the checkout shows your order: the tour, the date, each line with its price, the 13% HST line, the total in CAD, and when and how payment is taken. You can go back and change anything. Please check your email address: your confirmation is sent there.
3. Agree and send. Above the final button there is a box that is not ticked for you. You must tick it to agree to these terms, the privacy policy and the cancellation and refund policy. Without the tick, nothing is sent. We keep a record of the version you agreed to and the time.
4. We confirm. We look at every request ourselves and confirm by email. Your seat is reserved from the moment we send that confirmation, and that is when the agreement between you and us is made. We reply as soon as we can; if you have not heard from us within 2 business days, please write to us or call.
5. If we cannot confirm. We tell you, and nothing is charged. A request we have not confirmed is never charged. We release any hold on your card and remove any saved card.

You can withdraw a request we have not yet confirmed at any time by writing to us. Nothing is charged for it.

Your copy of the agreement. The confirmation email is your copy. It shows your booking reference, the tour, the date, your pickup point and time, your guests and add-ons, the price lines, 13% HST, the total, how and when you pay, and the cancellation rule. It also shows who booked, the date you agreed and the version of these terms. Please keep it. You can print or save these terms and the two policies from this website at any time, and you can ask us for another copy.

4. Prices, tax and currency

All prices are in Canadian dollars (CAD) and are per person, by age group. The price for each tour is on its tour page and in the checkout. 13% HST is not included in those prices: it is added to the tour and to every add-on and shown as its own line before you send your request.

The total shown at checkout is the total we charge. We add no booking fee, service fee or card fee. If your bank converts the charge into another currency, your bank may add its own fees.

Pay-now saving. If you choose to pay now, the price is reduced by 10% before tax, add-ons included, and 13% HST is worked out on the reduced amount. The saving is already in the total you see.

Pricing errors. If a price shown to you was wrong, we will tell you before we confirm your booking, and you may withdraw your request without any charge.

5. How you pay

Before you send your request, the checkout shows which of the two options applies, the amount and when it is taken. Card details are typed into a secure form run by Stripe. Your full card number goes straight to Stripe and we never see or store it.

Book now, pay later

Nothing is charged when you send your request. Your card is saved and charged one time, for the total shown, at 12:00 AM Eastern Time, 2 days before your tour date. For a tour on Saturday, December 12, 2026, that is Thursday, December 10, 2026 at 12:00 AM. If your tour date is closer than that when we confirm your booking, the card is charged when we confirm it. The checkout shows you which applies.

Pay now and save 10%

The total is held on your card at checkout. A hold is not a charge. The amount is charged when we confirm your booking. If we do not confirm, the hold is released and you pay nothing. Your bank decides how quickly a released hold disappears from your statement.

Your authorization to charge your card

When a card is used, a separate box at checkout asks you to authorize it. It states the amount and when the card is charged. By ticking it you allow us to charge the card only for that booking, for the total shown, at the time shown, and for the repeat attempts below if a payment fails. We will not use your card for anything else, and we will tell you before any other amount is charged. We keep a record of your authorization.

If a payment fails

If your card is declined, we may try the same card again for the same amount, up to 3 attempts in all, and we may email you a secure link to pay with the same or another card. We do not charge a fee for a failed payment. If payment is not received, we may cancel the booking and release your seat.

Receipts, statements and disputes

We email you a receipt when a card payment is taken. The charge appears on your statement as TOUR* NIAGARAFALLSTOUR (or a short form of it). If you think a charge is wrong, please contact us first so we can put it right. Nothing in these terms stops you from asking your card issuer to review a charge.

6. Changes and cancellation by you

The cancellation and refund policy is part of these terms. In short:

• Free cancellation with a full refund up to 24 hours before the tour. You get back everything you paid, including 13% HST and add-ons.
• Not eligible for cancellation or any refund within 24 hours of the tour. The same applies if you miss your pickup, unless we caused it.
• To change your date, or the number of guests, ask us at least 24 hours before your tour start. There is no fee.
• To cancel or change, email info@niagarafallstour.com with your booking reference. We take cancellations and changes by email only, not by phone.

These rights are in addition to those the law gives you. Nothing here reduces your rights under Ontario law, including the Consumer Protection Act, 2002.

7. If we change or cancel your tour

We may change the order of stops, the timing, the route or the vehicle because of weather, traffic, road closures, safety or an attraction being closed. We will tell you as soon as we reasonably can.

If we cancel your tour or move it, or a group tour does not reach its minimum number of travellers, you may choose another date, another tour, or a full refund of what you paid, with no fee. We never force a credit instead of a refund. If a part of the tour that you paid for is not provided, for example an add-on that is closed, we will refund that part, including its 13% HST, or offer a fair alternative.

8. Your responsibilities

• Accurate details. Give us your real name, a working email address and a mobile number where we can reach you on the day. You must be 18 or older to make a booking.
• Pickup. Please be at your pickup point 10 to 15 minutes before your pickup time, unless your confirmation says otherwise. The schedule is tight and the vehicle cannot wait beyond it. If you miss your pickup, no refund is due, unless we caused it (for example we gave you a wrong time or did not arrive).
• Behaviour. Please treat the driver, other guests and the places we visit with respect. We may refuse to carry, or ask to leave, a guest whose behaviour is unsafe, seriously disturbs others or breaks the law. No refund is due in that case.
• Health and mobility. Tour days are long and involve time in a vehicle, walking, stairs and uneven or wet ground. Tell us before you book about anything that affects you, such as a mobility aid, a medical condition or an allergy, and we will tell you honestly what we can and cannot do. For a medical need, please call +1 800 653 2242 instead of using the special requests box: what you write there goes to the driver and the operating partner.
• Children. Children and infants must be supervised by an adult in their party at all times. Every booking needs at least one adult or senior.
• Alcohol. Any tasting or alcohol add-on is for guests of legal drinking age, which is 19 in Ontario. We may ask for photo identification.
• Belongings. You are responsible for your own belongings, documents and money. If you lose something on a tour, contact us and we will help where we can.

9. Accessibility

We want guests with disabilities to be able to join our tours. Tell us before you book if you use a mobility aid, travel with a service animal or a support person, or need something else to take part, and we will do what we reasonably can. If you would like a confirmation or a policy in another format, ask us. You can give us feedback or a complaint about accessibility at info@niagarafallstour.com or by telephone at +1 800 653 2242.

10. Tours, itineraries and add-ons

The tour page and your confirmation describe your tour. Times are approximate, and traffic, border and weather conditions and queues can change them. Please do not book onward travel, such as a flight or a train, that depends on getting back at an exact time. Tours run in most weather, and in bad weather we may change the itinerary rather than cancel. Some attractions and add-ons are seasonal or depend on the weather, and each attraction has its own rules about age, height, identification and closures. Anything not listed as included on the tour page or in your confirmation is not included.

Add-ons are optional. They are not selected for you, and they are priced per person. The same cancellation and refund rules apply to them as to the tour.

11. Responsibility and risk

We provide our services with reasonable care and skill, and as services of reasonably acceptable quality, as Ontario law requires. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded. That includes liability for death or personal injury caused by negligence, liability for fraud or dishonesty, and your rights under consumer law. Nothing here reduces our liability for the negligence of our staff, our operating partners or their drivers.

Subject to that, we are not responsible for loss or disappointment caused by events outside our reasonable control, such as weather, traffic, closures, or the actions of third parties we did not engage, or to the extent you caused it, for example by arriving late. Taking part in a tour involves ordinary risks of travel, walking and being near water. Please follow the instructions of the driver and of the attractions.

12. Privacy, email and records

We use your information as described in our privacy policy. Agreeing to these terms does not give us permission to send you marketing.

By booking you agree that we may communicate with you electronically about your booking: by email, and by phone or message where you give us a mobile number. We send confirmations, receipts, payment notices, cancellations and refunds by email, so please keep your email address correct and check your spam folder. Electronic records, including emails, are valid records of your booking and of the agreements made.

13. Problems and complaints

If something goes wrong, please tell us as soon as you can, ideally during the tour so we can help on the day. Then write to info@niagarafallstour.com or call +1 800 653 2242. We will reply within 2 business days where possible and tell you what we propose to do.

14. Governing law

Ontario law and the federal laws of Canada that apply in Ontario govern these terms and your booking, where applicable. Ontario courts may hear any dispute. You keep every right you have under consumer protection law, and where the law gives you the choice, you may also bring a claim in the court where you live. These terms contain no arbitration clause and no waiver of class proceedings. We will try to settle a dispute with you directly first.

15. Changes to these terms

We may change these terms from time to time. The version and the date are at the top of this page. A change applies only to requests sent after the date of the change. Your booking is governed by the version shown on the day you sent your request, together with your confirmation. If a part of these terms is found to be unenforceable, the rest stays in force. These terms, the cancellation and refund policy, the privacy policy, the tour description on our website at the time you booked and your confirmation are the whole agreement between you and us about your booking.

16. Contact

Niagara Falls Tour
107 Sugarhill Dr, Brampton, ON L7A 3X3, Canada
Telephone: +1 800 653 2242
Email: info@niagarafallstour.com