Cancellation and refund policy

Version 1.2 · last updated November 14, 2026 · Niagara Falls Tour

1. When you cancel and what you get

Your rights under Ontario law are not reduced by this policy. See section 9.

2. Example

For a tour on Saturday, December 12, 2026 with a pickup time of 8:15 AM, the last moment for free cancellation is Friday, December 11, 2026 at 8:15 AM. All times are Eastern Time.

3. How the 24 hours are counted

• Tour start. We count from the pickup time on your confirmation, at the pickup point you chose. Pickup times differ by pickup point, so two guests on the same tour can have different cut-offs.
• Eastern Time. Every cut-off follows local time in Ontario (Eastern Standard Time or Eastern Daylight Time, whichever applies that day). The 24 hours are real elapsed hours.
• When your notice counts. It counts from the moment we receive it: the time your email reaches us. An email that reaches us before the cut-off counts even if we read it afterwards. We reply in writing to confirm your cancellation and the refund. If you do not hear back, email us again.

4. How to cancel or change a booking

Cancellations and changes are by email only. There is no online cancel button, and we do not accept cancellations or changes by telephone or message. Email info@niagarafallstour.com and give your booking reference (it is in your confirmation email), your name and the tour date.

Say whether you are cancelling the whole booking or changing it. We confirm by email and tell you the refund that applies.

5. Refunds

• Which card. A refund goes back to the card you paid with. If you paid another way, we refund the same way.
• How much. A full refund is the full amount you paid: the tour, the add-ons and 13% HST. For a pay-now booking that is the reduced amount you paid. We deduct no fee.
• When. We issue your refund within 5 business days after we receive your notice, and in every case within 15 days of it. Your bank then usually shows it within 5 to 10 business days, and how fast it does is up to your bank. We email you when a refund has been issued.
• Credits. We refund to your card. We do not make you accept a voucher or a credit instead.
• Holds. If a pay-now request is withdrawn or declined, the hold is released. Your bank decides how quickly it disappears from your statement.

6. Changing your date or your guests

If you ask at least 24 hours before your tour start, we will move your booking to another date, or change the number of guests, with no fee, subject to availability. Write to us as described in section 4 and tell us what you would like. We confirm the new booking in writing, and until we do, your original booking stands and the rules above still apply to it. If you had already paid, we refund the original payment in full and the new booking is paid for as its checkout shows. If you ask less than 24 hours before your tour start, we cannot accept the change.

7. No-shows and late arrival

Please be at your pickup point 10 to 15 minutes before your pickup time, unless your confirmation says otherwise. The schedule is tight. If you are not there in time and we have to leave, you may not be able to join the tour, and no refund is due. If you are running late, call +1 800 653 2242 right away and we will do what we can, but we cannot promise to wait.

If we miss your pickup, give you a wrong pickup time, or cannot run your tour, the no-refund rule does not apply: you can choose a new date or a full refund.

8. If we cancel: weather, closures and group minimums

Tours run in most weather, and we may change the itinerary for weather, traffic, road closures or safety. If we have to cancel your tour or move it, or a group tour does not reach its minimum number of travellers, you choose another date, another tour, or a full refund, with no fee. The full refund is the whole amount you paid, however far we move the tour. If one stop or an add-on you booked cannot be provided, we will refund that add-on, including its 13% HST, or offer a substitute that you may refuse.

9. Your legal rights and card disputes

This policy gives you rights in addition to those the law gives you. Ontario law may give you other rights to cancel, for example if we have not given you the information that the Consumer Protection Act, 2002 requires, or a copy of your agreement. If you cancel in one of those cases, we refund you within 15 days of your notice. Nothing in this policy takes any of those rights away.

Please contact us first if you think you are owed a refund, so we can put it right. Ontario law also allows you, in some cases, to ask your card issuer to reverse a charge, and nothing in our terms stops you.

10. Contact

Niagara Falls Tour
107 Sugarhill Dr, Brampton, ON L7A 3X3, Canada
Telephone: +1 800 653 2242
Email: info@niagarafallstour.com

See also the terms of booking and the privacy policy.